APAC Pharmaceutical LLC ("APAC") recognize the importance of protecting the privacy of all
consumers (“you” or “user”) who visit APAC hosted or sponsored websites.
We also believe it is important to inform you about how we will use your personal
information, and to give you choices about how this data will be used. For these reasons, we
accessible at www.c-soul.com , as well as and including any other APAC websites.
extend to any other website, including other c:soul country-specific pages or region-specific
pages intended for non-U.S. users.
The laws of the United States shall apply to the collection of Personal Information (as
defined below in section 2.a.) and other information through the Sites, and to c:soul’s use of
such information. The laws of the United States and other countries to which we may transfer
your personal information may not provide a level of protection equivalent to the laws in your
home country, if you are accessing web pages intended for United States consumers from outside
the United States.
2. Use of Personal Information
While users can view our website by browsing anonymously, we collect identifiable personal
information (“Personal Information”) about Sites users when they voluntarily provide it in the
course of browsing or shopping on the Sites, including to make purchases from the Sites,
voluntarily register or otherwise sign up with the Sites, or contact us via the Sites. Sites
users may provide Personal Information for various reasons, including but not limited to, for
the purposes of obtaining newsletters, product information, event information, and services, to
answer surveys, enter contests and receive notice of other promotional opportunities, and to
make purchases. The type of Personal Information that we may collect includes name, address,
phone number, email address and purchase information such as credit or debit card information
used to facilitate the sale of C:Soul products. We may also use the information that you provide
to create a personal customer profile in order to let you know of products or events that may be
of interest to you, to streamline future purchases, and for customer service purposes, such as
following up on customers who have not checked out their abandoned shopping carts or to inquire
about their use of the Sites. We may combine Personal Information we collect on the Sites with
other information we otherwise collect online or offline about users to better tailor marketing
or website content, including to measure the effectiveness of our advertising, or for other
purposes, such as internal research.
In addition, if you choose to participate in APAC-sponsored social media activities or
offerings, including any links to social media services (e.g., plug-ins) on our Sites, or if you
log into our Sites or a portion of our Sites through a social media service or similar tool,
such as Log in with Facebook or Sign in with Twitter (whether the use of such tools to sign in
is optional or mandatory), any information that these third-party social media sites collect as
a function of your using those services or sign-in tools is subject to those respective
entities’ own privacy policies. In addition, however, if you use those services or sign in to
our Sites or a portion of our Sites using such third-party sign-in tools, certain Personal
Information and related information from those third-party websites or services will be shared
3. Sharing of personal information and other information
Subject to the following paragraphs and the disclosures discussed in them, we will neither
disclose nor sell any information about you to a party unaffiliated with us unless (i) required
to do so by law or legal process; (ii) required to do so by law enforcement authorities or other
government officials; (iii) we believe disclosure is necessary or appropriate to prevent
physical harm, financial loss or injury to, or interference with, our rights or property or the
rights or property of our users or others, or in connection with an investigation of suspected
or actual illegal activity; (iv) we reasonably believe that you have used information from the
Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the
public; and/or (v) we believe the law in good faith requires such disclosure.
We may appoint third party service providers to administer and/or operate certain functions or
services on our behalf, the proper performance of which may require a transfer of the
information submitted by you, or the Personal Information collected about you. The functions or
services include, for example, administering the Sites, delivery of products requested or
ordered by you, and delivery of marketing or other communications to you about our products,
services or special events. Any such transfer shall be subject to confidentiality and security
obligations and for the sole purpose of the performance of those functions or services.
Protecting your information is of primary concern to us. We store the information that we
collect on secure servers and otherwise take reasonable precautions to protect your Personal
Information. However, we cannot warrant and do not represent that our level of security meets or
exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is
stored data free from vulnerabilities. We cannot guarantee the security of our websites,
databases or services, nor can we guarantee that the information you supply will not be
intercepted while being transmitted to us over the Internet. We are not responsible for the
actions of third parties
We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy
at any time and you agree to be bound by such modifications, alterations or updates. We will
date it was revised on this page and if you have registered with us, we may notify you by email
to your email address of record. Your continued use (including access, browsing and/or use of
we are protecting the Personal Information we collect.
For more information, please contact us
1. Shipping Method
Priority shipping is complimentary on orders of $500 or more.
Orders placed by 3:00 PM EST on a business day will be processed and shipped the same day, then delivered within 4-7 business days following the ship date.
Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.
*Expedited shipping is not valid on orders shipping to Hawaii, Alaska, PO Boxes and APO/FPO addresses. We cannot ship to international addresses.
2. Where can I ship my order?
C:soul products will be shipped to U.S. addresses only. Currently, we cannot ship to U.S. territories. Please call us at 410.469.0727 if you have any questions.
3. How can I track the status of my order?
To track the status of your order, kindly refer to your shipping confirmation email or call Customer Care at 410.469.0727.
4. How do I cancel my order?
Regretfully we are unable to modify or cancel your order once placed. We apologize for any inconvenience this may cause you.
In order to receive a full refund, simply fill out the return form and attach the prepaid mailing label to the outside of your return package to mail the item(s) back to us.
5. Can i change my credit card after placing an order?
We apologize, but we are unable to allow changes to credit card information once an order is placed.
6. Can I change my shipping address after placing an order?
We apologize, but we are unable to allow any shipping address changes once an order is placed.
For more information, please contact us